Please read this policy carefully.
Digital products, which are purchased as an access card or which are downloadable, such as certain eBooks, are not eligible for return. To obtain a refund, the customer will be required to supply their order ID to our customer service. We issue refunds for all our digital products within 30 days of the original purchase of the product.
All our products are instantly delivered to customer email after payment is received.
Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted within 30 days from the order placing date. Otherwise the product will be considered received and downloaded;
It may happen so that you are having problems while downloading the product or opening the PDF file. We are highly recommending to use Adobe Acrobat Reader DC to successfully open all our products. Claims regarding incorrect product display must be submitted within 30 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason;
We have put security measures in place to protect the loss, misuse or alteration of all information under our control. All orders are processed via a secure server (SSL) and credit card details will never be emailed.
We do not retain or store any credit card information on our servers or at our place of business. All credit card information that is used to purchase products and services from Howtobuildashed.org is processed and stored by PayPal.com on their secure servers.
TheHowtobuildashed.org shopping cart software includes methods to integrate with payment services. Secure payment forms are connected using SSL encryption and are either provided by the payment service or hosted within the domain where the shopping cart software is installed. If the payment service provider provides the payment form, it is protected by SSL encryption through the payment service web site.
Customer information such as name, email, and phone number may be saved when orders are processed through the Howtobuildashed.org shopping cart software. When a payment service is used to process orders, credit card numbers, expiration dates and security codes are NOT saved through the Howtobuildashed.org software or the database that is used by the software.
If you have any questions about our Delivery and Refunds Policy, please contact us: